Privacy Notice - Consorcio Mexicana HS

CHS

Privacy Notice.

CHS (Consorcio Mexicana HS, S.A. de C.V.), indicating as its address for all purposes related to this notice, the one located at Privada Juan Martín 372, Militar Zapopan, 45138, Zapopan, Jalisco, Mexico, informs you that it is responsible for the use and protection of your data, following the provisions of the Federal Mexican Law on Protection of Personal Data Held by Private Parties (from now on the “Law”). Under the previous, “Personal Data” is understood to be any information concerning an identiﬁed or identiﬁable natural or legal person. By the provisions of articles 16 and 17 of the Law, we inform you that your data will be used for the following purposes:

To comply with obligations contracted with our clients.
Provide advisory services, as well as repair and maintenance services for aircraft, their parts, spare parts, accessories, and other related services implemented to meet the basic needs of our customers. This information also includes the data required for billing for our services, either through our website or other available digital means.
Offer you information, services, and/or promotions designed for customers.
Confirm and correct the information we have to guarantee the best quality in our service.
To provide customer service and clarify doubts or complaints about our products and/or services.

For the purposes mentioned above, we need to obtain, among others, the following personal data: Name, address, telephone number, email address, age, sex, place and date of birth, RFC, CURP, among others, stating that you will not be asked for personal data classified as sensitive, as provided by law. To exercise your rights to access, rectify, and cancel (“ARCO”) your data, as well as to oppose the processing of such data or revoke the consent that you have given us for such purpose, you can do so through the email address “info@chs.lat” or directly at Privada Juan Martín 372, Militar Zapopan, 45138, Zapopan, Jalisco, Mexico. In this sense, your information may be shared with individuals or legal entities with which we have some legal or business relationship to provide you with the services and products you request adequately or have requested. When this privacy notice is displayed, your consent will be deemed given if you have not stated your objection to transferring your data. For more information about this privacy notice, please consult our website at www.chs.lat.

Responsible

CHS (Consorcio Mexicana HS, S.A. de C.V.), indicating as its address for all purposes related to this notice the one located at Privada Juan Martín 372, Militar Zapopan, 45138, Zapopan, Jalisco, Mexico, informs you that it is responsible for the use and protection of your data, following the provisions of the Federal Mexican Law on Protection of Personal Data Held by Private Parties (from now on the “Law”). by the preceding, “Personal Data” shall be understood to mean any information concerning an identiﬁed or identiﬁable natural or legal person.

Personal data

The information must be accurate and complete. The user will always be responsible for the data provided; in no case will CHS be accountable for these veracities. The information requested from the user on the website www.chs.lat is as follows:

Full name.
Telephone numbers.
E-mail.
City and/or Country.

Your personal data will be treated according to the legislation's principles of legality, consent, information, quality, purpose, loyalty, proportionality, and responsibility.

Your data will be kept confidential by effectively establishing and maintaining administrative, technical, and physical security measures to prevent damage, loss, alteration, destruction, use, access, or improper disclosure.

What are cookies, and how are they used?

Cookies are small pieces of information that are sent by the website to your browser and stored on your computer's hard drive. They are used to determine your preferences when you connect to the services on our sites and to track certain behaviors or activities you carry out within our sites.

In some sections of our site, we require that the client has cookies enabled since some of the functionalities require them to work. Cookies allow us to:

Recognize when you enter our sites and offer a personalized experience.
Know the personal site configuration specified by you. For example, cookies allow us to detect the bandwidth you have selected when entering the home page of our sites so that we know what type of information is advisable to download.
Calculate the size of our audience and measure some traffic parameters, as each browser that accesses our sites acquires a cookie that is used to determine the frequency of use and the sections of the sites visited, thus reflecting their habits and preferences, information that is useful to us to improve the content and promotions for users.

Cookies also help us track some activities; for example, in some of the surveys we launch online, we can use cookies to detect if the user has already filled out the survey and avoid displaying it again in case they have done so. However, cookies will allow you to take advantage of our most beneficial features, so we recommend leaving them activated.

When using cookies, the "help" button found on the toolbar of most browsers will tell you how to avoid accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable all cookies.

Means of obtaining personal data CHS, to provide you with a better service, may choose to use the following means to collect your information, either individually or jointly:

Through our website.
Through surveys where the client agrees to participate.
Obtaining the data directly from the client, either in person, by telephone or e-mail.

Use of information

Following the provisions of articles 16 and 17 of the Law, we inform you that your data will be used for the following purposes:

To comply with obligations contracted with our clients.
To provide advisory services, as well as for the provision of repair and maintenance services for aircraft, their parts, spare parts, accessories, and other related services implemented to meet the basic needs of our clients, information that also includes the data required for billing for our services; either through our website or other available digital means.
To offer you information, services, and/or promotions designed for clients.
To facilitate using our website, www.chs.lat, and to simplify your online purchases. Confirm and correct the information we have to guarantee the best quality in our service.
To provide customer service and clarify doubts or complaints about our products and/or services.

For the purposes above, we require obtaining, among others, the following personal data:

Name, address, telephone number, email, age, sex, place and date of birth, RFC, CURP, among others, stating that you will not be asked for personal data classified as sensitive, as provided by law.

To exercise your rights to access, rectify, and cancel ("ARCO") your data, as well as to oppose the processing of these or revoke the consent that you have given us for such purpose, you can do so through the email "info@chs.lat" or directly at Privada Juan Martín 372, Militar Zapopan, 45138, Zapopan, Jalisco, Mexico.

In this sense, your information may be shared with individuals or legal entities with which we have some type of legal or business relationship to provide you with the services and products you request adequately or have requested. Your consent will be deemed to have been given if you have not expressed your opposition to your data being transferred when this privacy notice is displayed to you.

Limitation of use and disclosure of information

Only CHS has access to the information collected in our program to notify promotions, offers, and services via email. This type of advertising is carried out through notices and promotional email messages, which will only be sent to you and to those contacts registered for this purpose. You can easily modify your email preferences at any time by sending an email to info@chs.lat. In the emails sent, offers from third parties that are our business partners may occasionally be included.

ARCO Rights (access, rectification, cancellation and opposition).

The area responsible for the management and administration of personal data is the administrative area, which can be contacted by email at info@chs.lat or directly at Privada Juan Martín 372, Militar Zapopan, 45138, Zapopan, Jalisco, Mexico.

To exercise your ARCO Rights and revoke the consent granted

As the owner of personal data, the "User" may exercise the ARCO rights (access, cancellation, rectification, and opposition to the processing of their data) or revoke the consent they have given to CHS for the processing of their data by sending their request directly to the administrative area through the email account: info@chs.lat. Said request must contain at least (a) name and address or other means to communicate the response to your request; (b) documents proving your identity or, where appropriate, legal representation; (c) a clear and precise description of the personal data for which you are requesting to exercise any of the ARCO Rights, (d) an express statement to revoke your consent to the processing of your data and therefore, not to use them; (d) any other element that facilitates the location of the personal data. Your request must be followed by the grounds that you're asking for such revocation and an official identification of the data owner or their representative. Within a maximum period of 20 (twenty) business days, we will respond to your request and inform you of the origin of this request through the email from which the request came. CHS requests the user to update their data every time it undergoes any modification, as this will allow us to provide you with an efficient and personalized service.

Transfers of information with third parties

CHS only makes data transfers to fulfill its obligations to clients.

CHS will only share data when required by court order to comply with procedural provisions.

Protection

When purchasing a product online, bank details will be requested. We offer security and confidentiality to the data you provide since we have a secure server under the SSL (Secure Socket Layer) protocol, so the information you send is encrypted to ensure its protection. To verify that you are in a protected environment, provide an "S" in the httpS navigation bar. In this same sense, the customer is informed that the data collected is considered necessary to purchase products in any of our branches, which will have all the protection elements available at the time of purchase. However, despite having more secure tools every day, the protection of data sent over the Internet cannot be guaranteed 100%; therefore, everything possible will be done to safeguard the information once received.

Changes to the privacy notice

We reserve the right to change or update this privacy notice at any time to address legislative or jurisprudential developments, internal policies, new requirements for the provision or offering of our services or products, and market practices.

These changes will be available to the public through our website, www.chs.lat, in the Privacy Notice section.

Acceptance of Terms

This Privacy Statement is subject to the terms and conditions of the CHS website described above, constituting a legal agreement between the user and CHS.

If the user uses the services of the CHS website, it means that they have read, understood, and agreed to the terms set out above.

Authority

Suppose the user considers that their rights regarding personal data protection have been violated. In that case, they have the right to go to the corresponding authority to defend their exercise of these rights. The authority is the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI); its website is www.inai.org.mx

Last update: January 01, 2024

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Privada Juan Martín 372, Militar Zapopan, 45138, Zapopan, Jalisco | +52 (33) 2410 8646 | info@chs.lat